Frequently Asked Questions for Delivery |
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How do I get my new prescriptions filled? Three easy ways.
1. Have your physician's office send us your prescriptions by Telephone, Fax or Electronic Prescribing (ERx). Please make sure they provide us with your accurate home address and phone number. You must fill out an enrollment form at the office.
Phone 1-877-490-8987
2. Mail us a copy of your prescriptions along with the patient registration form.
3. Drop your prescription(s) off to One Source Pharmacy, we can deliver them to your house if you don't have time to wait.
I have an existing prescription at a local pharmacy; can I transfer it? Yes, but we prefer to get a new prescription from your physician. We will make every effort to transfer your existing prescription, however, you could experience delays. Sending a new prescription is the quickest way to receive your medication, since we can begin processing immediately. To transfer an existing prescription to One Source Pharmacy, please contact the pharmacy staff at 1-877-490-8987 and a member of the pharmacy staff will provide you with further instructions.
Can you fill controlled substances? Only Class III-V scheduled controlled substances can be filled by One Source Pharmacy. A signature and picture ID is required for pick-up and delivery. Class II prescriptions will not be filled by One Source Pharmacy.
How many refills can my doctor write for? If your prescription is written for at least a 90-day supply, your doctor may write for 3 refills, which will supply you for one year.
How long my prescriptions are good for? Most prescriptions expire one year from the day they are written. Controlled drug prescriptions expire 6 months from the day they are written.
When will I receive my medications if I choose delivery? Your order will be processed within 1 business days of receipt. Our deliveries occur the next business day between 7am-7pm Monday – Friday. If your prescription was sent in by your physicians after 1pm, then the prescription will be processed the next business day. For example if your order was sent to the pharmacy at 2pm on Friday, then you will receive your order on Tuesday between 7am-7pm. We will contact you prior to delivery to arrange a good delivery time.
Do I need a new prescription every time? If your prescription has refills remaining, you do not need a new prescription every time. It's a good idea to request that your doctor write your prescription for the maximum days supply plus three (3) refills. This should supply you for a year. (Exceptions would be controlled drug prescriptions, which cannot be refilled or expire six months from the day they are written.)
Do I have to fill out an enrollment form with every new prescription? No, the enrollment form is required with new prescriptions after the initial order. If you are mailing in prescriptions just write the patient identification number of the participant on the back of the prescription, date of birth and mail it to One Source with your form of payment. If you physician is faxing your prescriptions you don’t have to do anything else, we will take care of it.
Will you deliver my prescription order if you cannot verify my address? No, we must have an accurate address and must verify that you will someone will be home to accept the order. If we cannot verify the information, the order is put on HOLD in our system.
Can I fax you my original prescription? No. However, prescriptions may be faxed from the prescribing physician's office or you must mail us your original copy.
Where do I find my RX number? Your RX number can be found on your prescription reorder form, your invoice, or in the upper left hand corner of your medication bottle.
Does my RX number ever change? Yes, your prescription is assigned a new RX number in one year or if you send a new prescription for the same medication, of if the dosage or directions on your medication change.
Can I phone in my refills? Absolutely. Have your RX numbers (found on your bottle or prescription reorder form) ready and then call 1-877-490-8987; One Source Pharmacy will only take refills during normal operating hours M-F 8-5pm.
Do you send my refills automatically? Yes, but you will have to let us know. Please check the box on the registration form. We don't assume that you will be continuing on this medication. You must mail in your prescription registration form or let a pharmacy technician know that you need automatic refills. You may also call in your refill request to 1-877-490-8987.
Yes, you must receive a login ID and password from the pharmacy to use it. Refill your meds HERE
I am going on an extended vacation, how will I get my medication? One Source Pharmacy would be happy to ship by regular mail to the address where you will be in the United States at no extra charge. Call 1-877-490-8987when you are ready to reorder and tell the customer service representative where you would like medications sent.
If my prescription is out of refills, can you call my doctor? Yes. We will make every effort to obtain approval from your doctor to refill your medication. Please be aware that you may experience delays if we have difficulty contacting your doctor. Please advise your doctor that you need refills as well.
Why didn't I receive my order all at the same time? Most insurance plans require that the member use between 90% of their last refill before they will allow us to refill that prescription. This could be why you received your order in two shipments. If it is too early to fill one of your prescriptions, you will be notified, and we will fill it on the earliest date allowed by your insurance provider.
Who decides my copay? Your co-pay is determined on your insurance company. Please call the customer service number on your insurance card for the exact co-pay amount.
What drugs are covered? One Source Pharmacy does not determine what drugs are covered by your plan. If a situation occurs in which a drug is not covered, you will need to contact your insurance company.
How do I pay my copay? You may pay by major credit card, check or money order made payable to One Source Pharmacy.
What if I have a question about my medication? Call 1-877-490-8987. A pharmacist will be glad to answer any questions you have about your medication(s).
Do I pay for delivery? All orders are sent with no delivery charge. You may however select a special shipping method that may require a charge at your expense. One Source Pharmacy will contact you if this situation occurs prior to delivery.
When will my delivery arrive? Secure orders are delivered anytime between 7:00 a.m. and 7:00 p.m by a friendly driver. If you like to track your delivery or inquire about a delivery please call One Source Pharmacy.
Should I sign for my meds? Yes you should sign. If you elect not to sign for your medications it will be your responsibility if they are lost or stolen. The driver will leave it at your door step. Please make sure you live in a safe area if you are not signing.
What happens if I am not home and I want to sign for all my packages? The driver will leave a note on your door indicating that he attempted the delivery. The driver will re-deliver the package the same day or try again the next business day. He will make his best effort to call you to arrange the next delivery.
Can I request a more specific delivery time? Yes, we will do our best to accommodate your needs. Please speak to our customer service department to set up a special delivery request.
Can you deliver refrigerated prescriptions? Yes, we send all refrigerated medications in an insulated cooler pack. We use several ice bricks to ensure that your package is delivered at the correct room temperature.
Will you share my personal information? No, we do not share personal information. We maintain procedures to protect the security of your information. Employees receive extensive training on proper confidentiality and client privacy procedures.
What happens if I move, how can I get my meds? You must be located in United States. It is patient’s responsibility to call pharmacy and make any personal information updates. Just let us know your new address and we will take care of it.
Why do some generic pills looks different? Certain generic pills may be made by a different manufacturer, but they are exactly the same generic drug prescribed by your doctor. We only use FDA approved generic medications. We will alert you if the pill will look different.
When will I receive my free OTC products? Your free OTC products will be deliver with your first prescription order. If you prescriptions were put on “HOLD” due to early refill, they will be delivered when your medications are due.
Can I speak to a pharmacist for medication consultation? Yes, absolutely. Our pharmacist will be happy to answers your questions during our operating hours. |
Main Phone:
1-877-490-8987
Fax:
1-877-490-1060
